1. Refund Policy
1.1 Eligibility for Refunds
- Refunds are available within 15 days of the original purchase date
- Items must be unused, unworn, and in original packaging
- Product must be in the same condition as received
- Original receipt or proof of purchase is required
1.2 Non-Refundable Items
- Personalized or custom-made products
- Intimate or hygiene-related items
- Opened software, digital downloads, or streaming media
- Gift cards
- Clearance or final sale items
1.3 Refund Process
- Customers must initiate refund requests through our website or by emailing contact@glowmart360.com
- Refunds will be processed within 5-7 business days after receiving the returned item
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the return is due to our error
2. Return Policy
2.1 Return Conditions
- Returns are accepted within 15 days of purchase
- Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by original receipt or order number
2.2 Steps to Initiate a Return
- Visit https://glowmart360.com/returns
- Select the item you wish to return
- Choose return reason
- Print provided return shipping label
- Pack item securely in original packaging
- Drop off package at designated shipping location
2.3 Refund Methods
- Original payment method will be credited
- Refunds processed within 5-7 business days after item inspection
- Partial refunds may be issued for damaged or incomplete returns
3. Exchanges
3.1 Exchange Eligibility
- Exchanges are available for:
- Incorrect size
- Damaged items
- Defective products
- Must be requested within 30 days of original purchase
3.2 Exchange Process
- Contact customer service at contact@glowmart360.com
- Provide order details and reason for exchange
- Receive return authorization
- Ship item back using provided return label
- Replacement item will be shipped once original is received and inspected
4. Damaged or Defective Items
4.1 Reporting
- Report damaged or defective items within 14 days of receipt
- Provide photos documenting the issue
- Customer service will guide you through resolution process
4.2 Resolution Options
- Full replacement of item
- Store credit
- Refund of purchase price
5. Exceptions and Limitations
5.1 Special Conditions
- Holiday season returns may have extended timelines
- Certain high-value or fragile items have specific return requirements
- Seasonal or clearance items might have modified return policies
6. Contact Information
For all returns, refunds, and exchanges:
- Email: contact@glowmart360.com
- Website: https://glowmart360.com/refund_returns/
- Customer Service Hours: Monday-Friday, 9am-5pm EST
7. Policy Updates
- GlowMart360 reserves the right to modify this policy
- Current version always available on website
- Last updated: November 2024
Note: This policy is subject to change. Please check our website for the most current version.
